COVID-19

Information and Updates

COVID-19 has become detrimental to the daily life of millions of American families. With a case number reaching 1,000 very rapidly, it is important that our community is aware of how to prevent the spread. Here is a page dedicated to current events on the matter as well as resources in the community. 

Resources:

Where To Get Tested


Alachua County Health Department Appointment: Required Phone: 352-334-8810 100 Southeast 10th Avenue CareSpot Gainesville 43rd street Appointment: Not Required Phone: 352 371 1777 3925 NW 43rd Street Carespot Midtown Appointment: Not required Phone: 352 240 8000 720 SW 2nd Ave #160a CareSpot Archer Appointment: Not required Phone: 352 888 4449 3581 SW Archer Road #40 CareSpot Ocala Appointment: Not Required Phone: 352 237 3536 2415 Sw College road




SBA Loans


Paycheck Protection Program This loan program provides loan forgiveness for retaining employees by temporarily expanding the traditional SBA 7(a) loan program.
More Info:
https://www.sba.gov/funding-programs/loans/coronavirus-relief-options/paycheck-protection-program EIDL Loan Advance This loan advance will provide up to $10,000 of economic relief to businesses that are currently experiencing temporary difficulties. More Info: https://www.sba.gov/funding-programs/loans/coronavirus-relief-options/economic-injury-disaster-loan-emergency-advance SBA Debt Relief The SBA is providing a financial reprieve to small businesses during the COVID-19 pandemic. More Info: https://www.sba.gov/funding-programs/loans/coronavirus-relief-options/sba-debt-relief




Alachua Country General Resources


Community Resource Portal: https://alachuacounty.us/covid-19/Pages/default.aspx Florida Health Alachua County COVID-19 Page: http://alachua.floridahealth.gov/ Florida Department Florida Department of Health in Alachua - Alachua Clinic of Health in Alachua - Alachua Clinic Address: 15530 NW US Hwy 441 (In the Hitchcock’s Shopping Plaza) Suite 10010 Alachua, F32615 Phone Number: 386-462-2542 Email: WebInfoAlachua@flhealth.gov Florida Department of Health in Alachua - Main Site - Gainesville Florida Department of Health in Alachua - Main Site - Gainesville Address: 224 SE 24th Street Gainesville, FL 32641 Phone Number: 352-334-7900 Email: WebInfoAlachua@flhealth.gov UF COVID-19 Student Resource Portal: https://guides.uflib.ufl.edu/covid-19/students




Bradford County General Resources


Florida Health Bradford County COVID-19 page: http://bradford.floridahealth.gov/ COVID-19 Tool Kit (includes information for Deaf and Hard of Hearing resources): https://floridahealthcovid19.gov/resources/#toolkitJump Florida Department of Health in Bradford County// New River Health Address: 1801 N. Temple Avenue Stark, FL 32091 Phone Number: 904-964-7732 Email Address: HealthyBradford@flhealth.gov




Clay County General Resources


Florida Health CLay County COVID-19 Page http://clay.floridahealth.gov/newsroom/2020/03/ClayCoronaVirus.html Bear Run Clinic Address: 3229 Bear Run Blvd Orange Park, FL 32065 Phone Number: 904-272-3177 Email: ClayCHDWeb@flhealth.gov Clay County COVID-19 Updates and Portal: https://www.claycountygov.com/government/covid-19-microsite Business Resources: https://www.chooseclay.com/covid-19-business-resources/




Current Restrictions


-Stay at home order slowly lifting -Some businesses have begun opening at limited capacity -It is is the best interest of public health to remain at home and practice social distancing -Order in Alachua county mandating wearing face masks when entering essential businesses





What We Believe:

Where Are Your Products Manufactured?


Toscani Bilanco prides itself in solely providing consumers with products of the highest
utmost quality and calibre. In accordance with Toscani Bilanco's product excellence mandate, we exclusively source and manufacture all of our products in Milan, Paris, Florence, Berlin, Düsseldorf, and London the heart of the European fashion industry.




Do You Ship Internationally?


In order to ensure that all users are afforded with the opportunity to experience the
luxurious quality of our products regardless of their geographic location; Toscani Bilanco has partnered with a wide array of distributors and couriers across a multitude of geographical locations in an effort to make international shipping possible.




Do You Have A Minimum Order Quantity?


While we do not have a minimum order quantity, consumers who spend $100 or more
before taxes will be eligible to receive free international shipping.




Do You Ship To PO Boxes (Post Office Boxes)?


In an effort to accommodate the needs of all consumers Toscani Bilanco has partnered with several organizations to make PO box deliveries possible.




I Have Not Received My Order


If for any reason your order has not arrived within the specified shipping time frame kindly
adhere to the following steps:

1. Please send an email to Toscani.bilanco@gmail.com outlining the events that transpired.
2. In this email please include your name, order number, as well as the date that the
order was placed.
3. Please also include pictures of your package that will be utilized to improve future
customer shipping care.
4. Sit back and relax for the next 24-48 hours as our dedicated customer support team
does everything in their power to help.




Do I Have to Pay For Custom Imports or Duties?


Toscani Bilanco is not liable to any unforeseen changes such as strict customs and
unexpected custom order inspections. Toscani Bilanco does not have any control over
such circumstances that may unfortunately lead to a delay in your orders shipping time.

Any customs or import duties must be paid by the recipient of the parcel, as these are
local charges. Toscani Bilanco does not have any control over such charges. Customs
policies vary widely from country to country; for further information please contact your
local customs office.




Is My Information Secure?


Toscani Bilanco takes every precaution to ensure that consumer data such as emails are stored under the highest industry standards commercially available. For security and liability reasons Toscani Bilanco is precluded from storing the credit card details of any customer. Credit card details are processed via a secure third-party Shopify server that employs the same safeguards and security measures as leading financial institutions.




What is Toscani Bilanco's Return Policy?


Toscani Bilanco has a 14-day return policy, which means you have 14 days after receiving your item to request a return. Due to the covid 19 pandemic we are restricted in the number of returns that we are able to accept and process at this time. We reserve the right to deny product returns due to covid 19 health and safety concerns. Product exchanges in the form of store credits will be issued to consumers in place of full refunds, in the event that we are not able to process a return due to covid 19 health and safety concerns.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at toscani.bilanco@gmail.com within the 14 day period of receiving your item. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at toscani.bilanco@gmail.com.

For more information on Toscani Bilanco's return policies please consult our return policies
located on the terms and conditions portion of the website. If the guidelines outlined in our return policy did not serve to elucidate your query please do not hesitate to reach out to our customer support team, who would relish the opportunity to assist you further.




What Is The Hoodie of The Month?


It is Toscani Bilanco’s belief that one should be an active member of society in order to affect
positive growth and change within it.

In accordance with such beliefs, Toscani Bilanco endeavours to afford consumers with the distinct opportunity to play an affluent role within the cultivation of the global community whilst partaking in their everyday activities.

So, consumers can look good, and feel good, whilst taking solace in the notion that 15-20 percent of their purchase was allocated towards organizations united in their goal to make the world a better place. #FashionPhilanthropy




Can I Cancel or Edit My Order Once It Has Been Submitted?


Unfortunately, due to the unique business model employed by our organization it is
challenging for us to cancel an order once it has been placed.

However, if a mistake has been made or you would like to make minor changes to an
order such as the colour or size please email our contact email Toscani.bilanco@gmail.com
as soon as possible and we will do our best to remedy the situation before your order is
processed.




How Does The Hoodie of The Month Work?


Every month Toscani Bilanco selects a local or global charity to support. In accordance with
Toscani Bilanco’s goal to be the positive change that it wants to see in the world, Toscani Bilanco selects its hoodie of the month charities based upon the tabulated results of consumers votes via social media. Once a month is concluded 15-20% of that month's hoodie sales will be donated to the charity or organization users voted on.

In an effort to be pragmatic, the deadline to submit potential organizations will be 90 days
prior to the start of the month. Approved organizations, that adhere to our selection criteria
which can be found under the subheading “selection criteria,” located on the hoodie of the
month section of the website will be grouped into groups of three and added to a list of
approved organizations that will be sorted by month. Toscani Bilanco will then select three approved organizations from the list to advertise as future hoodies of the month. Users will be able to vote on their desired cause via social media and on the website. Poll results will be featured on the Toscani Bilanco's website. The organization receiving the highest number of votes at the end of the month will be announced via social media and featured as a future hoodie of the month.

Toscani Bilanco believes that the hoodie of the month is a great way for consumers to receive a hoodie that they love while bringing awareness and support to charities that are helping those in need. If you have a local or global charity you would like us support, kindly go to the hoodie of the month page and fill out a form. If your organization meets our selection criteria our Social Outreach and Global Development Committee will be happy to review it. Upon the review and approval of your organization, the charity will be added to the approved list and featured in a future hoodie of the month campaign.




I Have An Issue With My Delivery


If you have an issue upon receipt of your order i.e. contents of your package are missing,
you received the wrong item, size, or colour of a product or your order is damaged, or
defaced in any way please adhere to the following steps:
1. Please send an email to Toscani.bilanco@gmail.com explaining what had transpired
2. In this email please include your name, order number, as well as the date the
order was placed
3. Please also include images of your package that will be utilized to improve future
customer shipping care
4. Sit back and relax for the next 24-48 hours as our dedicated customer support team
does everything in their power to help.




Why Does My Order Appear In A Seperate Checkout Window?


To ensure the added security of our website, and to further protect the integrity of our consumers, we have partnered with Shopify Inc, a certified Level 1 PCI DSS compliant.

The Payment Card Industry Data Security Standard "PCI DSS" is a security standard for organizations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud.

All Toscani Bilanco website transactions will be conducted, and processed via a separate, secure, and encrypted Shopify check out window. Processing consumer transactions in a separate window specifically designed for processing transactions adds an additional layer of security.

We are proud to trust Shopify to process all of our online transactions due to their ability to maintain, monitor, and continually test a secure network, their commitment towards maintaining a vulnerability management program, and their implementation of strong access control measures that were solely created to protect cardholder data.

If you have any further questions, please do not hesitate to reach out to our team via live chat or email toscani.bilanco@gmail.com